Frequently asked questions

A few answers before you book.

Find details about appointments, payments, preparation, and photo delivery. If you still have a question, I’m happy to help.

What’s the turnaround time?

I aim for a 24-hour return on your photos. Turnaround can vary by package and the services requested.

What types of payment do you accept?

I accept cash, checks, and Venmo. Credit and debit cards are not accepted. Best Value Package pricing requires cash payment at the appointment.

How far in advance should I book?

About 24 hours of advance notice is what I hope for, but I can sometimes accommodate less notice. Please contact me if you need a shoot sooner, and I’ll let you know what is possible. All requests are subject to availability and confirmation.

When will my booking be confirmed?

I will review your request as soon as possible. If you submit after 6:00 PM, I may not be able to confirm it until the following morning. Thank you for your patience!

What are your prices?

Visit the Packages & Pricing page for current options, or contact me if you have questions about the right services for your property.

How will I receive my photos?

Once your invoice is paid, you’ll receive an email with a Google Drive download link.

Do you offer drone services?

Yes. I offer aerial photos and video to show the property, lot, and surrounding area. Contact me to discuss what would work well for your listing.

How should the property be prepared?

Please review the staging guide before your appointment. Agents can also send the guide to their homeowner.

When can I call?

Phone hours are 8:00 AM to 6:00 PM Eastern Time. Call or text 585-813-9631, or visit Contact Us for email and other contact options.

Still have a question?

Let’s talk about your property and what you need.